Background Check Center Provided by Delaware Health & Social Services
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Welcome to the Background Check Center!

 

BCC MESSAGES

 

...PLEASE NOTE…PLEASE NOTE…PLEASE NOTE…PLEASE NOTE…PLEASE NOTE…

 

Effective June 1, 2022, Employee emails will no longer be available for use to make Background Check Center inquiries.

Please use DHSS_DLTCRP_BCC@delaware.gov   for all Background Check Center inquiries or call 302 421 7405.

 

 

  PROVIDERS-When you get the email stating that the fingerprint results are posted, it just means that the results were uploaded in the BCC from SBI (fingerprinting facility). Please understand that we still need to review every report, generate and send the letter. (SBI does not determine if an applicant is eligible or ineligible, they just send the report to us). We do get a high volume of reports and we are working on the letters as quickly as we can.

Thank you for your patients.

 

Please Note the ELIGIBILITY/INELIGIBLE LETTERS ONLY clears the Criminal Record. (NOTHING ELSE)

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 Please Verify Social Security Numbers with the actual Card.

We are having a high volume of incorrect Social Security Numbers being entered which causes the uploading of the Criminal Reports from SBI to be rejected, delays the applicant’s clearance and another $25 dollars for providers to re-enter the applicant again.

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***********ATTENTION***************

As of March 2021 the BCC has been experiencing technical difficulties connecting to the Kids Department.  This is causing a problem with the Kids letter populating in applicant's files at this time.  The issue is currently being reviewed by State of Delaware IT staff and we hope to have it corrected soonDUE TO THIS ISSUE, YOU WILL NOT BE ABLE TO MAKE ANY FINAL HIRING DECISIONS within the BCC. Please see the below link under for further information.

 In the interim please see below:

NOTE:

Title 11, Crimes and Criminal Procedure, Chapter 85, State Bureau of Identification, Subchapter V. Criminal Background Check for Child Care Providers, Section 8563 notes the requirement as it concerns the CPR.  It mandates receipt of the CPR before onboarding an applicant in Section 8563(b).  However, it does allow for “exigent circumstances” in 8563(d) that allow for hiring on a “conditional basis”.  Link https://delcode.delaware.gov/title11/c085/sc05/index.html

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To complete a SERVICE LETTER that can not be processed via the BCC at this time, please visit the Department of Labor web site at

https://dia.delawareworks.com/labor-law/special-employment-practices.php

This will allow you to create a (PDF) service letter you can print and/or save to your business system(s)

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 LINK FOR DELAWARE STATE POLICE FINGERPINTING 

 https://dsp.delaware.gov/obtaining-a-certified-criminal-history/ 

 

DO NOT HAVE YOUR APPLICANTS CALL THE BACKGROUND CHECK CENTER FOR INFORMATION CONCERNING WHERE THEY SHOULD GO FOR DRUG SCREENING OR FINGERPRINTING

 

 

For FINGERPRINTINGPLEASE SHOW THE APPLICANTS, THE LOCATOINS PRINTED ON THE FINGERPRINT REQUEST FORM PLEASE TELL YOUR APPICANTS WHERE YOU WANT THEM TO GO FOR THEIR DRUG SCREENINGS!! 


 
PHYSICALLY PRINT THE FINGERPRINT REQUEST FORM AS WELL AS THE DRUG SCREEN FORM AT YOUR LOCATION.  BOTH FORMS MUST BE PRINTED.   

 

 After the forms are printed, go to the bottom of the page and click the “close” button. This will move the file forward to the next status to “Check Status”.

 While processing applicants that have been fingerprinted in the previous 6 months, only check the ‘I want this applicant to be fingerprinted’ box if YOU want them to be fingerprinted again.  It is not necessary to have an applicant fingerprinted again if they have been fingerprinted within the previous 6 months. 

 NOTE: If you check the box and they have been fingerprinted in the previous 6 months you will have to wait additional time for an eligible letter.

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BCC Users-PLEASE MAKE SURE YOU ARE SIGNED UP TO RECEIVE NOTIFICATIONS EMAILS. Contact our office at Dhss_dltcrp_bcc@delaware.gov   if you need the BCC NOTIFICATION EMAIL instructions emailed to you.

NOTE: To view the proposed list of ‘disqualifiers’ click on the below link (or copy and paste the URL into the address bar) to take you to the Health Care Quality home page.  Then scroll down to ‘What’s New?”

 

https://www.dhss.delaware.gov/dhss/dltcrp/ 

 

About the Background Check Center



The Background Check Center (BCC) was established through legislation passed in April of 2012. As a result, use of the BCC is required of all employers who provide long term care in licensed facilities and agencies within the state.  The licensed facilities have the oversight of a Delaware Health and Social Service (DHSS) entity, the Division of Health Care Quality (DHCQ). At this time, a total of 374 providers have been identified to participate in the BCC. The providers are made up of: skilled nursing facilities (nursing homes); assisted living communities; ICFs/DD; group homes; neighborhood homes; family care homes; rest residential facilities; home health care agencies; hospice care agencies; and, care provided by agencies in the individual’s residence. In addition, employers who provide temporary staffing in the above settings, and educational programs that provide clinical experience in any of the above settings, are also required to use the BCC for screening all individuals placed in these settings. Given the large number of employers involved, three groups have been created to address the unique needs and mission of each.

As of June 2018 the Criminal History Reports (fingerprints) are valid for 6 months from the last fingerprint date.

 

As the Provider, to obtain an account with the BCC or for any other assistance  please call  (302) 421-7405 or email DHSS_DLTCRP_BCC@delaware.gov


 The BCC will act as the hub of a spoked wheel (as seen in our logo) drawing information from nine different data sources of background information. Employers will be able to access all of this information from one source, the BCC, when screening applicants for any type of position in the designated long term care settings. The nine data sources include the following:

 

1.      Adult Abuse Registry

 

2.      Certified Nursing Assistant Registry

 

3.      Sex Offender Registry

 

4.      Office of the Inspector General Registry

 

5.      Child ProtectionRegistry

 

6.      Division of Professional Regulation Registry

 

7.      State and Federal Criminal background Checks

 

8.      Drug Screening

 

9.      Service Letters from prior employers

 


Before the BCC, employers accessed the above elements individually. This required a great deal of time, numerous paper reports, handling, and risk of exposing sensitive and personal information pertaining to applicants. It is expected that the BCC will greatly improve the process of screening job applicants and over time save money for employers. The BCC will also streamline the review process and reduce the amount of tracking of paper documents that currently exists.

 

The BCC has a feature known as the “Quick Background Check.” At the beginning of the screening process, and before any cost is incurred, the employer can access public registries 1 through 4 above to determine if any disqualifiers are on record which may influence the decision to hire.


A unique aspect of the BCC is the “Rap-back” process. The Rap-back will alert investigative staff of arrest and potential disqualifiers of employees in the BCC system going forward. In order for the Rap-back to include those “Grandfathered” employees hired prior to the original statute (July 1, 2001 for Home Care, March 31, 1999 for all other providers), they will be fingerprinted to obtain the SBI number. However, no criminal background check will be completed.

 

Use of the BCC is mandatory as of March/April 2013. After September 30, 2013, there will be a user fee for employers using the system. Funds received will cover the ongoing upkeep and maintenance of the system.

 

Section 182. 
Any non-state agency whose employees are required to receive criminal background checks pursuant to 16 Del. C. § 1141 and § 1145, shall provide to the Department of Health and Social Services quarterly reports including a list of all employees hired over the preceding quarter for the purposes of verification. The Department of Health and Social Services shall review those lists to ensure compliance with 16 Del. C. § 1141 and § 1145. 

 

The reports shall be submitted to the Division of Health Care Quality within 30 days of the end of the preceding quarter.  Please submit reports to the Background Check Center at DHSS_DLTCRP_BCC@delaware.gov

 

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